退款政策
Overview
We want you to be fully satisfied with your purchase. We accept returns within 30 days of the delivery date. If 30 days have passed since your item was delivered, unfortunately we cannot offer you a refund or exchange.
Please note that we are currently unable to offer exchanges. If you would like a different item, please return the original product for a refund and place a new order.
Return Eligibility
To be eligible for a return, your item must meet all of the following conditions:
• The item is in the same condition that you received it — unused, with tags attached (where applicable) and in its original packaging.
• The item has not been damaged by misuse, improper installation, or user error.
• You have proof of purchase, such as a receipt or order confirmation.
For hygiene, safety, and practical reasons, the following items cannot be returned: perishable goods (such as food, flowers, or plants), custom-made or personalized products, personal care items (such as beauty products), promotional or clearance items, gift cards, and hazardous materials or flammable liquids and gases. If you have a question about whether a specific item qualifies, please contact us before placing your order or initiating a return.
Damaged, Defective, Wrong, or Not-as-Described Items
Please inspect your order as soon as it arrives. If an item is defective, damaged in transit, or not what you ordered, contact us right away so we can evaluate the issue and make it right — free of charge to you.
This free-return coverage applies in the following situations:
• Dead on Arrival (DOA): You may refuse delivery if the item is visibly damaged when it arrives.
• Wrong item sent: Please provide a clear photo of the item received, your order number, and the shipping label on the package.
• Item doesn't match the listing description: Please provide photos showing the discrepancy.
• Quality issue or defect: Please provide photos or a short video showing the problem.
Contact our customer service team with the details above and we will provide a suitable resolution once verified.
Who Pays for Return Shipping
Returns due to a DOA item, an item sent in error, a mismatched description, or a quality defect (see above) are covered by us at no cost to you.
For returns requested for reasons not related to a fault on our part — for example, a change of mind, an order placed by mistake, or damage caused by user error — the customer is responsible for the return shipping cost, and a 12% restocking fee (calculated on the total order amount) will be deducted from the refund to cover handling and shipping compensation.
How to Start a Return
1. Contact us at kolice2025@126.com with your order number, the reason for the return, and any required photos or videos.
2. Our customer service team will review your request and confirm your options, typically within 1–3 business days.
3. Once we approve your return, we will send you return instructions and, where applicable, a prepaid return shipping label. Please do not send items back to any address printed on the original package — always ship to the address we provide, or to 4303 S Keating Ave Chicago IL 60632, USA.
4. Ship the item back to us following the instructions provided. We are unable to accept or refund items that are returned without a prior return request.
5. Once your return arrives at our warehouse, we will inspect it and process your refund, typically within 1–3 business days.
Summary: Contact customer service → Provide photos/videos and order details → Return is confirmed and instructions issued → Ship the item back → We inspect the return → Refund is processed.
Refunds
After we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 7–15 business days of approval. Please note that your bank or card issuer may require additional time to post the refund to your account.
If you have not received your refund within 15 business days of approval, please contact us at kolice2025@126.com or reach out to your card issuer, as processing times can vary.
EU Customers: 14-Day Right of Withdrawal
If your order was shipped to the European Union, you have the right to cancel your order or return your item within 14 days of delivery, without giving any reason, in addition to the rights described above. To qualify, the item must be returned in the same condition in which it was received — unworn or unused, with tags attached, and in its original packaging — along with proof of purchase.
Contact Us
If you have any questions about this Return & Refund Policy, or would like to start a return, please reach out:
Email: kolice2025@126.com
Returns Address: 4303 S Keating Ave Chicago IL 60632, USA
KoliceStore reserves the right to make the final interpretation of this Return & Refund Policy. This policy may be updated from time to time; the version posted on our website at the time of your order will apply.